The path is aimed at offering the operators and trainers of the field the operative tools and the tools for the daily management of restorative activities, concerning location and market strategies, necessary for being competitive and for developing an own business in an extremely dynamic context.
Adresses
Businessmen, professionals, restorative managers, food and hospitality managers, graduates, catering and hospitality graduates, sommeliers, sector operators.
Seminar
N.1 Restorative Management
- restorative market’s structure and economy;
- business model choice;
- Food & Beverage Costing;
- human resources and restorative services organization and management;
- online tourism;
- launch of a start-up in the restorative sector.
Seminar
N.2 Hospitality Fundamentals
- front office requirements and responsibilities;
- booking management;
- techniques for enhance hospitality and the relations with customers;
- guests’ hospitality techniques for every step of the stay;
- techniques for improving performances and profit derivable from each room through a more accurate
- interaction with the customer;
- complaint management;
- customer satisfaction and loyalization.
Seminar
N.3 Skill and recruiting
- standard for the curricula screening concerning tourism;
- group selection and assessment centre;
- staff selection interview;
- interview planning and preparation;
- develop a natural and fluent conversation;
- observation techniques, analysis of the answers’ contents;
- main mistakes in the candidates’ evaluation;
- task analysis (welcome, room, cooking, strategic areas) and required skills;
- interview development and critic moments
Seminar
N.4 Successful staff
- tourism areas and restoration;
- creation and management of a work team;
- group definition;
- leadership styles and methods for touristic companies;
- procedures management (reception focus, room, cooking, administration, housekeeping);
- problem solving and decision making;
- criticality management.
Seminar
N.5 Information and online promotion
- touristic target; tourist evolution;
- new necessities: profiles and segmentation;
- services: offer different channels;
- web and social medias.